About Aarij Mart

Frequently Asked Questions

Welcome to the Aarij Mart Frequently Asked Questions page. Here you can find important information about our products, orders, payments, shipping, returns, refunds, replacements, and warranty claims.

About Aarij Mart

1. What is Aarij Mart?

Aarij Mart is an Indian online shopping platform operated by Aarij Mart India Private Limited.

We offer our own and managed-brand products, including filled bean bags, along with selected products supplied through managed vendors and third-party dropshipping partners.

2. Are all products sold directly by Aarij Mart?

No. Products on our website may be offered under different fulfilment models:

Aarij Mart-owned or managed products
Aarij Mart branded bean bags
Products from brands managed by us
Products supplied by approved vendors
Dropshipping products dispatched by third-party suppliers

The applicable delivery, return, replacement, and warranty conditions may differ by product.

Please review the individual product page before placing an order.

3. What products does Aarij Mart sell?

Our main product category includes filled bean bags and bean bag combinations in different sizes, colours, and styles.

We may also offer selected home, kitchen, garden, cleaning, storage, automobile, lifestyle, and utility products through approved dropshipping or managed-vendor arrangements.

Product Information

4. Are Aarij Mart bean bags delivered filled?

Products described as filled bean bags are delivered with bean filling included.

Some listings may be for bean bag covers only. Customers should carefully check the product title, description, package contents, and selected variant before ordering.

5. What is included in a bean bag combination?

The package contents depend on the selected product.

For example, a three-piece bean bag combination may include:

One filled bean bag
One matching footrest
One matching cushion

Please check the product description because package contents can differ between listings and variants.

6. How do I select the correct bean bag size?

The available size options are displayed on the product page.

Customers should review the product dimensions and recommended usage before choosing a size. Product names such as 3XL or 4XL are size-category names and may differ between manufacturers.

Please rely on the actual dimensions stated in the product description rather than only the size name.

7. Will the product colour look exactly like the image?

We make reasonable efforts to display colours accurately. However, the actual colour may vary slightly due to:

Screen and mobile-display settings
Photography lighting
Manufacturing batches
Material texture
Image processing

A small colour variation is not normally considered a product defect.

8. Do bean bag beans settle after use?

Yes. Bean filling naturally compresses and settles over time depending on usage.

This is a normal characteristic of filled bean bags and does not necessarily indicate a manufacturing defect. Additional bean filling may be required after extended use.

Orders and Payments

9. How can I place an order?

You can place an order directly through our website by:

Selecting the product and required variant
Adding it to your cart
Entering your correct delivery details
Selecting an available payment method
Completing the checkout process

You should review your product, colour, size, quantity, address, and phone number before confirming the order.

10. Which payment methods are accepted?

Available payment methods may include:

UPI
Debit cards
Credit cards
Net banking
Supported wallets
Cash on Delivery for eligible products and locations

The payment methods available for your order will appear during checkout.

11. Is Cash on Delivery available?

Cash on Delivery may be available for selected products and serviceable PIN codes.

Cash on Delivery may be unavailable for:

High-value orders
Oversized products
Custom or made-to-order products
Certain dropshipping products
Remote locations
Customers with repeated refused deliveries

We may contact you by phone, SMS, WhatsApp, email, or an order-confirmation link to verify a Cash on Delivery order.

12. Why does my Cash on Delivery order require confirmation?

Order verification helps us prevent fake orders, incorrect addresses, and avoidable delivery failures.

Unverified Cash on Delivery orders may be placed on hold or cancelled.

13. Can I change my order after placing it?

You should contact us immediately at support@aarijmart.com.

A change may be possible before the order is processed. However, changes cannot be guaranteed after:

The product has been packed
The order has been transferred to a vendor
A dropshipping supplier has accepted the order
Shipping documents have been generated
The product has been dispatched

14. Can I cancel my order?

A cancellation request may be accepted before dispatch or supplier processing.

Cancellation may not be possible once the order has been packed, handed to a courier, accepted by a dropshipping supplier, or entered production.

Submitting a cancellation request does not guarantee cancellation.

Refusing the parcel at delivery is not treated as an approved cancellation.

Shipping and Delivery

15. Where does Aarij Mart deliver?

We deliver to serviceable locations across India.

Delivery availability depends on:

Delivery PIN code
Product size and weight
Courier coverage
Supplier location
Cash on Delivery availability
Remote-area restrictions

Oversized products such as filled bean bags may not be serviceable in every location.

16. How long does delivery take?

Delivery time depends on the product and fulfilment method.

Typical estimated timelines may include:

Aarij Mart-managed products: approximately 3 to 10 business days
Bean bags and oversized items: approximately 5 to 15 business days
Dropshipping products: approximately 5 to 20 business days
Remote locations: additional delivery time may apply

These are estimates and not guaranteed delivery dates.

17. Why do dropshipping products take longer?

Dropshipping products are dispatched directly by third-party suppliers.

Additional time may be required for:

Supplier confirmation
Stock verification
Packaging
Quality checks
Courier allocation
Tracking generation
Warehouse transfer

18. Will all items in my order arrive together?

Not always.

Products may be shipped separately when they are supplied from different warehouses, vendors, or dropshipping partners.

You may receive separate parcels, tracking numbers, and delivery dates for the same order.

19. How can I track my order?

Tracking details may be shared through:

Email
SMS
WhatsApp
Your customer account
The Shopify order-status page

Tracking may take 24 to 72 hours to update after dispatch.

20. What should I do if tracking is not updating?

Please allow up to 72 hours after receiving the tracking number.

Courier tracking may not update immediately even when the shipment is moving.

If there is no update after this period, contact us at support@aarijmart.com with your order number.

21. What happens if I enter the wrong address?

Customers are responsible for providing a complete and correct delivery address and phone number.

Additional shipping, return-to-origin, handling, or redelivery charges may apply where delivery fails because of incorrect customer information.

22. What if I miss the delivery attempt?

The courier may make another attempt according to its operational policy.

Please remain available at the delivery address and answer courier calls.

If the parcel is returned because you were unavailable, unreachable, refused delivery, or provided an incorrect address, additional redelivery and handling charges may apply.

23. Should I accept a damaged or tampered parcel?

If the outer package is visibly open, severely torn, wet, crushed, or tampered with, take clear photographs and inform the delivery executive.

Where possible, record the issue before accepting delivery.

Please make a complete unboxing video for expensive, fragile, or oversized products. This evidence may be required for a damage or missing-item claim.

Returns and Replacements

24. What is the return policy for Aarij Mart bean bags?

Eligible Aarij Mart bean bags generally have a 7-day return or replacement period from the delivery date.

The exact eligibility conditions are stated on the product page and in our Return and Refund Policy.

The product must generally be:

Unused and unaltered
Complete
In its original condition
Packed in its original packaging
Returned with all accessories and components
Supported by proof of purchase

25. Do all products have a 30-day return period?

No.

A 30-day return period applies only to eligible Aarij Mart-owned products or approved managed-vendor products where the product page clearly mentions it.

It does not automatically apply to:

Bean bags covered by the 7-day policy
Dropshipping products
Non-returnable products
Custom products
Hygiene-sensitive products
Products with separate supplier conditions

26. What is the return policy for dropshipping products?

Dropshipping products are governed by the return and replacement conditions stated on their product pages and by the applicable supplier policy.

Some dropshipping products may be:

Returnable for a limited period
Replacement-only
Eligible only if damaged, defective, incomplete, or incorrect
Non-returnable due to their product category

Customers should review the product page before purchasing.

27. How do I request a return or replacement?

Email us at support@aarijmart.com within the applicable claim period.

Include:

Your full name
Order number
Registered phone number
Product name
Reason for the claim
Clear photographs
Unboxing video, where applicable
Images of the outer package and shipping label

Do not send a product to us until you receive written approval and return instructions.

28. Can I return a product without approval?

No.

Products sent without prior written approval may be refused, returned to the customer, or held until applicable courier and handling charges are paid.

Return approval is not the same as refund approval. The returned product must first pass inspection.

29. Who pays the return courier charges?

Unless Aarij Mart expressly agrees otherwise in writing, customers must pay the return courier and packaging charges.

This normally applies to:

Change-of-mind returns
Size or colour preference
Warranty inspection
Repair requests
Supplier-directed self-shipping
Approved off-site returns

Aarij Mart does not normally reimburse customer-arranged courier charges.

Applicable consumer rights for genuinely damaged, defective, incorrect, or materially misdescribed products will continue to apply.

30. Can Aarij Mart arrange the return courier?

Where available, Aarij Mart may assist in arranging a courier or reverse pickup.

The customer may be required to pay the applicable:

Courier charge
Reverse-shipping charge
Handling charge
Redelivery charge

Payment may need to be made directly to Aarij Mart before the service is arranged.

Pickup availability is not guaranteed, especially for oversized products and unsupported PIN codes.

31. Where should an approved return be sent?

Only after receiving written approval, the product may be sent to:

Aarij Mart India Private Limited
78, Shanti Marg
Mandawali
Delhi – 110092
India

Customers should use a reliable, trackable courier and retain the receipt and tracking number.

32. What products cannot be returned?

Products may be non-returnable where stated on the product page, including:

Custom-made or personalised products
Products damaged after delivery
Used, altered, washed, stained, torn, or incomplete products
Products without original packaging or accessories
Opened hygiene and personal-care products
Perishable or consumable products
Hazardous or flammable products
Gift cards
Clearance or final-sale products
Products covered by a replacement-only policy

This does not remove any remedy that cannot legally be excluded.

Damaged, Defective, or Incorrect Orders

33. What should I do if I receive a damaged product?

Provide:

Order number
Full unboxing video
Photographs of the product
Photographs of the outer packaging
Photograph of the shipping label
A clear explanation of the damage

Keep the product and all packaging until your claim has been reviewed.

34. What should I do if I receive the wrong product?

Do not use, install, wash, or alter the product.

After verification, we may offer an applicable replacement, return, refund, or another suitable resolution.

35. What if an item or accessory is missing?

Claims involving missing contents may be difficult to verify without an uninterrupted unboxing video.

Refunds

36. When will I receive my refund?

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally initiated within 10 business days.

Your bank, card issuer, UPI provider, or payment gateway may require additional time to reflect the amount.

37. How are Cash on Delivery refunds processed?

For eligible Cash on Delivery refunds, you may need to provide accurate:

Bank account details
UPI details
Account-holder information

Aarij Mart is not responsible for delays caused by incorrect payment details provided by the customer.

38. Are shipping and handling charges refundable?

Original shipping, Cash on Delivery, return shipping, handling, reverse-logistics, or other service charges may be non-refundable where the return is due to customer preference or another customer-related reason.

Any deduction will be applied according to the product policy and applicable law.

Warranty

39. Do all products include a warranty?

No.

A warranty applies only where it is clearly mentioned on the product page, invoice, warranty card, manufacturer document, or written confirmation.

The warranty provider may be:

Aarij Mart
The manufacturer
The brand owner
A managed vendor
A dropshipping supplier
An authorised service centre

40. How do I make a warranty claim?

Contact support@aarijmart.com with:

Order number
Product details
Description of the problem
Photographs or video
Invoice
Serial number, where applicable

We will provide the applicable claim instructions after reviewing the request.

41. Who pays the courier charges for a warranty claim?

Unless the warranty terms expressly state otherwise, the customer must pay:

Courier charges
Packaging costs
Transportation expenses
Handling charges
Insurance, if selected
Return delivery charges after inspection or repair, where applicable

Aarij Mart does not normally pay courier or handling expenses for off-site warranty claims.

42. What is not covered under warranty?

Warranty generally does not cover:

Accidental damage
Improper use
Normal wear and tear
Liquid or fire damage
Unauthorised repair
Modification
Incorrect installation
Mishandling
Electrical fluctuation
Cosmetic damage
Failure to follow product instructions

The exact exclusions depend on the product and warranty provider.

Customer Support

43. How can I contact Aarij Mart?

For order, shipping, return, replacement, refund, or warranty assistance, email:

support@aarijmart.com

Correspondence and approved return address:

Aarij Mart India Private Limited
78, Shanti Marg
Mandawali
Delhi – 110092
India

44. What details should I include when contacting support?

Please include:

Order number
Customer name
Registered email address
Registered phone number
Product name
A clear explanation of the issue
Supporting photographs or videos

Providing complete information helps us review your concern more quickly.

45. Can I visit the Aarij Mart address directly?

No walk-in visit, pickup, return, or product inspection should be attempted without prior written approval.

Please contact our support team before visiting or sending any parcel.

Important Reminder

Return, replacement, shipping, and warranty conditions may differ between Aarij Mart products, managed-vendor products, and dropshipping products.

The conditions stated on the individual product page and the applicable website policy should be reviewed before placing an order.