Shipping policy

Shipping Policy

This Shipping Policy explains how orders placed through Aarij Mart are processed, shipped, delivered, delayed, or returned.

Aarij Mart operates through multiple fulfilment models. Some products are packed and shipped directly by us, while others may be supplied by managed vendors, manufacturers, or third-party dropshipping partners.

Because of this, processing times, delivery timelines, courier partners, packaging, and tracking availability may differ between products.

1. Shipping Coverage

We currently ship to serviceable locations across India.

Delivery availability depends on:

Customer PIN code
Product category
Parcel size and weight
Courier serviceability
Supplier location
Cash on Delivery availability
Local restrictions
Remote-area coverage

Some products, especially oversized items such as bean bags, may not be deliverable to every PIN code.

If an order cannot be delivered to the customer’s location, we may contact the customer, offer an alternative arrangement, or cancel the order and issue an applicable refund.

2. Product Fulfilment Categories

Products sold through Aarij Mart may be fulfilled under one of the following models:

Aarij Mart Brand Products

Products owned, manufactured, packed, or managed directly by Aarij Mart, including our bean bag products.

These orders may be dispatched from our own warehouse, production location, or an approved fulfilment facility.

Managed Vendor Products

Some products are supplied and dispatched by vendors managed or approved by Aarij Mart.

The vendor may pack and hand over the shipment directly to the assigned courier partner.

Dropshipping Products

Some products are sourced and dispatched directly by third-party dropshipping suppliers.

Dropshipping orders may have different processing times, shipping partners, tracking systems, and delivery timelines depending on the supplier.

Customers should review the product page for any product-specific shipping information before placing an order.

3. Order Processing Time

Order processing usually begins after payment confirmation or Cash on Delivery verification.

Estimated processing times are:

Aarij Mart brand products: usually 1 to 4 business days
Bean bags or made-to-order products: usually 2 to 7 business days
Managed vendor products: usually 2 to 5 business days
Dropshipping products: usually 2 to 10 business days

These are estimated timelines and not guaranteed dispatch commitments.

Processing may take longer during:

Sales or promotional periods
Festivals and public holidays
High order volumes
Product customisation
Stock transfers
Supplier delays
Quality checks
Payment verification
Courier disruptions

Business days generally exclude Sundays and public holidays.

4. Estimated Delivery Time

After dispatch, delivery usually takes approximately:

Metro cities: 3 to 7 business days
Other serviceable cities: 5 to 10 business days
Remote or rural locations: 7 to 15 business days
Dropshipping products: 5 to 20 business days, depending on the supplier
Oversized products such as bean bags: 5 to 15 business days

The delivery estimate shown on the website, order page, or tracking link is approximate.

A delivery date is not guaranteed unless expressly confirmed by Aarij Mart in writing.

5. Split Shipments

An order containing multiple products may be shipped in separate packages.

This may happen when:

Products are stored at different locations
Different vendors fulfil different products
One product is ready before another
Products require different courier services
Oversized and standard products cannot be shipped together

Customers may receive separate tracking numbers and delivery dates for the same order.

No additional shipping charge will be imposed solely because Aarij Mart divides an order into multiple shipments, unless such charges were clearly disclosed before checkout.

6. Shipping Charges

Shipping charges, where applicable, will be displayed on the product page, cart, or checkout page.

Shipping charges may depend on:

Product size
Product weight
Delivery PIN code
Courier service
Order value
Remote-area location
Cash on Delivery service
Supplier fulfilment terms

Oversized items, including filled bean bags, may carry additional shipping or handling charges.

Any applicable shipping fee paid for the original delivery may be non-refundable where a return is requested for reasons not caused by Aarij Mart, subject to the applicable Return and Refund Policy.

7. Handling Charges

Certain orders may include packing, processing, handling, oversized-parcel, Cash on Delivery, or special logistics charges.

These charges will be disclosed before order confirmation wherever applicable.

If a customer requests special logistics assistance, reverse pickup, redelivery, warranty transportation, or company-arranged return shipping, the applicable handling or courier charges may need to be paid directly to Aarij Mart before the service is arranged.

8. Cash on Delivery Orders

Cash on Delivery is available only for selected products and serviceable PIN codes.

We may verify a Cash on Delivery order through:

Phone call
SMS
WhatsApp
Email
One-time password
Order confirmation link

An unverified Cash on Delivery order may be placed on hold or cancelled.

Cash on Delivery may not be available for:

High-value orders
Custom products
Oversized products
Certain dropshipping products
Remote locations
Customers with repeated refused deliveries
Products requiring advance supplier payment

We may request partial or full advance payment for selected orders.

9. Order Tracking

Once tracking details become available, they may be shared through email, SMS, WhatsApp, the customer account, or the order-status page.

Tracking information may take 24 to 72 hours to update after dispatch.

For dropshipping products, tracking details may be generated or updated by the third-party supplier or courier partner.

A delay in tracking updates does not always mean that the shipment has not moved.

10. Customer Address Responsibility

Customers must provide a complete and accurate delivery address, including:

Recipient name
House or shop number
Street or locality
Landmark
City
State
PIN code
Active phone number

Aarij Mart is not responsible for delays, failed deliveries, losses, or additional charges caused by:

Incorrect address
Incomplete address
Incorrect PIN code
Incorrect phone number
Unreachable customer
Customer relocation
Restricted building access
Refusal by security staff
Incorrect recipient details

Customers should contact us immediately if an address correction is required.

Address changes may not be possible after an order has been processed or dispatched.

11. Delivery Attempts

Courier partners generally make delivery attempts according to their operational policies.

The customer must remain available at the delivery address and answer courier calls.

A delivery may fail if:

The customer is unavailable
The phone number is unreachable
The customer refuses the parcel
The address is incomplete
Entry is denied
Cash is unavailable for a Cash on Delivery order
The customer requests repeated rescheduling
The location is unsafe or inaccessible

If a shipment is returned because of customer unavailability, refusal, incorrect details, or failed delivery attempts, forward shipping, return-to-origin, handling, and redelivery charges may apply.

12. Refused Deliveries

Customers should not refuse a shipment unless:

The parcel is visibly tampered with
The package is seriously damaged
The delivered parcel clearly does not match the order
Aarij Mart has instructed the customer to refuse it

Refusing delivery due to a change of mind is not considered an approved cancellation.

Where a customer refuses a valid shipment, applicable shipping, return-to-origin, vendor, handling, and Cash on Delivery charges may be deducted from any eligible refund.

For prepaid orders, redelivery may require payment of additional shipping charges.

13. Damaged or Tampered Parcels

Customers should inspect the outer package before accepting delivery.

If the parcel appears open, crushed, wet, torn, resealed, or visibly tampered with, the customer should:

Take clear photographs or a video
Inform the delivery executive
Record the issue on the delivery proof, where possible
Contact Aarij Mart immediately
Avoid discarding the packaging

For damage claims, customers may be asked to provide:

An uninterrupted unboxing video
Photographs of all sides of the parcel
Shipping label photographs
Product photographs
Invoice or order details

A claim may be difficult to verify if the original packaging is discarded or supporting evidence is unavailable.

14. Delivery Confirmation

An order may be treated as delivered based on courier records, one-time password verification, digital proof of delivery, customer signature, delivery photograph, or confirmation from the recipient.

If tracking shows delivered but the customer has not received the parcel, the customer must contact us as soon as possible at:

support@aarijmart.com

The customer should also check with:

Family members
Neighbours
Security staff
Reception
Building management
Office colleagues

We may raise an investigation with the courier or supplier.

Courier investigations may take several business days.

15. Delayed Shipments

Delivery may be delayed because of circumstances including:

Weather
Natural disasters
Transport disruption
Public holidays
Strikes
Government restrictions
Local closures
Courier capacity
Supplier delay
Customs or regulatory checks
Incorrect address
Remote-area delivery
Operational emergencies
Events beyond our reasonable control

We will make reasonable efforts to assist the customer, but we cannot guarantee compensation solely because an estimated delivery date is missed.

16. Lost Shipments

If a shipment is confirmed lost by the courier or fulfilment partner, Aarij Mart may offer, depending on product availability and investigation outcome:

Replacement
Reshipment
Refund
Store credit
Another suitable resolution

A refund or replacement will normally be processed only after the courier, vendor, or supplier confirms the loss or after Aarij Mart completes its investigation.

17. Oversized Products and Bean Bags

Filled bean bags are bulky and may require specialised courier handling.

For bean bag orders:

Delivery may take longer than standard parcels
Shipping charges may vary by location
Reverse pickup may not be available
Delivery to upper floors may not be included
Installation or placement inside the premises may not be included
Customers may need to collect the product from the building entrance or ground floor
Remote PIN codes may require additional charges or advance payment

Customers should ensure that doors, lifts, staircases, and access routes are suitable for receiving large parcels.

Aarij Mart is not responsible if a product cannot pass through an entrance, staircase, lift, or internal doorway where the published dimensions were accurate.

18. Dropshipping Order Delays

Dropshipping products are fulfilled by independent suppliers and may take longer to process or deliver.

A dropshipping order may be delayed because of:

Supplier stock confirmation
Packaging time
Warehouse transfer
Courier allocation
Tracking generation
Supplier holidays
Product sourcing
Quality inspection
Third-party logistics delays

Orders containing dropshipping products may not be combined with Aarij Mart warehouse products.

A supplier may use packaging, invoices, courier labels, or fulfilment details different from other Aarij Mart orders.

19. International Shipping

Unless expressly stated on the website, Aarij Mart currently does not offer international shipping.

Orders placed using an international billing address but an Indian delivery address may be accepted subject to payment verification.

20. Self-Pickup

Self-pickup is not available unless specifically approved in writing by Aarij Mart.

Customers should not visit our address, warehouse, vendor premises, or return location without prior confirmation.

21. Redelivery

If a shipment is returned because of customer-related reasons, redelivery may be offered subject to:

Product availability
Courier serviceability
Payment of additional shipping charges
Payment of return-to-origin charges
Payment of applicable handling charges
Address reconfirmation

Redelivery is not guaranteed.

22. Order Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched or transferred to a supplier for fulfilment.

Cancellation may not be possible once:

The product is packed
Shipping documents are generated
The order is handed to a courier
A dropshipping supplier accepts the order
Production or customisation begins
The shipment enters transit

Submitting a cancellation request does not guarantee cancellation.

23. Returns and Reverse Shipping

Shipping matters relating to returns, replacements, refunds, and warranty claims are governed by our Return and Refund Policy.

Unless Aarij Mart agrees otherwise in writing:

Customers must self-ship approved returns
Customers must pay return courier charges
Customers must arrange secure packaging
Customers bear transit risk until the parcel reaches the approved return address
Aarij Mart does not reimburse customer-arranged courier charges
Warranty transportation and handling charges are paid by the customer

Where Aarij Mart arranges return shipping on behalf of the customer, the applicable courier and handling amount may need to be paid directly to Aarij Mart.