Terms of service

Terms of Service

Overview

This website is operated by Aarij Mart India Private Limited, referred to in these Terms as “Aarij Mart,” “we,” “us,” or “our.”

Throughout this website, the terms “you,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, places an order, or uses any service offered through the website.

By visiting our website, purchasing a product, submitting information, or using any part of our services, you agree to these Terms of Service and all policies referred to in them, including our Return and Refund Policy, Shipping Policy, Privacy Policy, and Cancellation Policy.

Please read these Terms carefully before using the website. If you do not agree with these Terms, you should not use the website or place an order.

1. Online Store Terms

You must be legally capable of entering into a binding contract under applicable law to place an order through our website.

You agree not to use our products or services for any illegal, fraudulent, abusive, or unauthorised purpose.

You must not introduce viruses, malicious code, automated scraping tools, or any technology that could damage, interrupt, overload, or interfere with the website.

A breach of these Terms may result in the suspension or termination of your access, cancellation of orders, or other appropriate action.

2. Our Business and Fulfilment Models

Aarij Mart operates through multiple product and fulfilment models.

Products offered on our website may include:

Products owned, manufactured, packed, or directly managed by Aarij Mart.
Aarij Mart branded products, including bean bags.
Products supplied or fulfilled by managed vendors.
Dropshipping products fulfilled directly by independent third-party suppliers.
Products sold under a manufacturer, seller, vendor, or supplier warranty.

The seller, supplier, fulfilment method, return period, warranty, delivery time, and other product-specific conditions may differ between products.

Customers must review the product description and applicable policies before placing an order.

3. Product-Specific Policies

The conditions displayed on the relevant product page form part of these Terms.

Where a product page mentions a specific return, replacement, cancellation, warranty, or shipping condition, that product-specific condition will apply to the purchase.

A general website policy will not extend a longer return period to a product where the product page clearly states a shorter period or identifies the product as non-returnable, subject always to applicable consumer law.

4. Aarij Mart Bean Bags

Aarij Mart branded bean bags are generally covered by a 7-day return or replacement period, calculated from the date of delivery, subject to the conditions stated in our Return and Refund Policy.

A return or replacement request must be submitted within 7 days of delivery.

The product must be unused, unaltered, complete, and returned with its original packaging, invoice, labels, accessories, and components.

A request may be rejected where the product has been used, damaged after delivery, incorrectly assembled, modified, mishandled, stained, torn, punctured, exposed to water or fire, or returned incomplete.

Minor differences in colour caused by screen settings, lighting, photography, or manufacturing batches will not automatically be treated as a defect.

Bean filling may settle with use. Normal compression or settling of filling material is not necessarily a manufacturing defect.

Nothing in this section limits any remedy that cannot legally be excluded.

5. Own-Brand and Managed Vendor Products

Only eligible products belonging to Aarij Mart or supplied through specifically approved managed vendors may carry a return period of up to 30 days.

A 30-day return period applies only where it is clearly stated on the relevant product page or confirmed by Aarij Mart in writing.

The presence of a general 30-day statement elsewhere on the website does not automatically make every product eligible for a 30-day return.

6. Dropshipping Products

Some products are sourced, packed, shipped, or fulfilled directly by third-party dropshipping suppliers.

Dropshipping products are subject to:

The return and replacement terms displayed on the product page.
The applicable supplier or fulfilment partner’s policy.
Product-category restrictions.
Availability of reverse pickup at the customer’s location.
Applicable consumer protection law.

Dropshipping products do not automatically qualify for a 30-day return.

Some dropshipping products may be returnable only when they are delivered damaged, defective, incomplete, or materially different from the product ordered.

Where a dropshipping supplier rejects a return for reasons permitted under the disclosed product policy, Aarij Mart may also be unable to approve that return, except where a legal remedy remains available to the customer.

7. Product Information

We make reasonable efforts to display product descriptions, specifications, dimensions, colours, materials, images, prices, and availability accurately.

However:

Colours may appear different depending on the device or screen.
Product packaging may change.
Minor manufacturing variations may occur.
Images may contain props or accessories that are not included.
Measurements may have reasonable tolerances.
Third-party suppliers may update product specifications.

Customers should read the entire product description before ordering.

If an essential specification is unclear, customers should contact us at support@aarijmart.com before placing the order.

8. Prices and Taxes

Product prices are displayed in Indian Rupees unless stated otherwise.

Prices may change without notice. However, a price change will not normally affect an order already accepted by us.

Applicable taxes, shipping charges, handling charges, Cash on Delivery charges, remote-area charges, or other fees may be shown during checkout or on the product page.

If a product is listed with an incorrect price due to a technical, human, supplier, tax, or system error, we may contact the customer for confirmation or cancel the order and issue an applicable refund.

9. Orders and Acceptance

An order confirmation does not always mean that the order has been finally accepted.

We may verify:

Customer identity and contact information.
Delivery address.
Cash on Delivery confirmation.
Payment status.
Product availability.
Supplier availability.
Serviceability of the delivery location.
Fraud or risk indicators.

We reserve the right to accept, reject, limit, place on hold, or cancel an order for legitimate reasons, including stock unavailability, pricing errors, payment failure, suspected fraud, repeated refusal of deliveries, incorrect information, delivery restrictions, or supplier failure.

If we cancel a prepaid order, the eligible amount will be refunded through the original payment method or another mutually agreed method.

10. Customer Information

Customers must provide complete and accurate information, including their name, phone number, email address, billing address, delivery address, and payment information.

We are not responsible for delay, failed delivery, additional charges, or loss caused by incorrect or incomplete information supplied by the customer.

Customers must promptly inform us if their contact or delivery details change before dispatch.

11. Payments

We may accept prepaid payments, Cash on Delivery, UPI, cards, net banking, wallets, or other available methods.

Payment services may be provided by independent payment gateways or financial institutions.

A payment may be declined, delayed, reversed, or placed under review by the payment provider. Aarij Mart is not responsible for payment-provider or banking-system delays beyond our reasonable control.

Customers must not initiate a false chargeback or payment dispute after receiving the correct product.

12. Cash on Delivery Orders

Cash on Delivery availability may depend on product category, order value, PIN code, customer history, and courier support.

We may contact the customer through phone, SMS, WhatsApp, or email to confirm a Cash on Delivery order.

Orders that cannot be verified may be cancelled.

Repeated refusal, false orders, unreachable contact details, or misuse of Cash on Delivery may result in future Cash on Delivery restrictions.

13. Shipping and Delivery

Delivery estimates are approximate and may vary because of supplier processing, courier operations, weather, public holidays, government restrictions, remote locations, operational disruptions, or events beyond our reasonable control.

Different items in the same order may be shipped separately.

For dropshipping products, tracking and dispatch information may be provided by an external supplier or courier.

The customer is responsible for providing a serviceable and complete delivery address and remaining reasonably available to receive the shipment.

14. Delivery Inspection and Evidence

Customers should inspect the parcel promptly after delivery.

For damaged, incorrect, incomplete, tampered, or defective deliveries, customers should contact us within the applicable claim period.

We may request:

Clear photographs of the parcel.
Images of the shipping label.
Images of the product.
A complete unboxing video.
Serial numbers or product identifiers.
The invoice or order confirmation.
Other reasonable evidence required to assess the claim.

Evidence must be genuine, unedited, and connected to the order in question.

Failure to provide reasonably required evidence may affect our ability to verify the claim.

15. Returns and Replacements

Returns and replacements are governed by our Return and Refund Policy and the conditions displayed on the relevant product page.

A customer must obtain return approval before sending any product.

Products sent without prior approval may be refused, returned to the customer, or held until applicable delivery and handling charges are paid.

Return approval does not guarantee a refund. The returned product must first pass inspection.

16. Self-Shipping and Courier Charges

Unless Aarij Mart expressly agrees in writing to arrange a pickup, an approved return, warranty claim, inspection request, or repair request must be self-shipped by the customer.

The customer may be responsible for:

Return courier charges.
Suitable packaging.
Transit insurance.
Handling charges.
Transportation charges.
Charges for sending the product to our address.
Charges for sending the repaired or replacement product back to the customer, where applicable.

Aarij Mart does not normally pay or reimburse customer-arranged courier or handling charges.

Where Aarij Mart agrees to arrange logistics on behalf of the customer, the customer may be required to pay the applicable courier, reverse-logistics, redelivery, or handling charges directly to Aarij Mart before the service is arranged.

These charges may also be deducted from an eligible refund where the customer has agreed or where permitted under the applicable policy.

This clause does not remove any non-excludable consumer remedy relating to a product supplied in a damaged, defective, incorrect, or materially misdescribed condition.

17. Return Address

Approved returns must be sent only after receiving written authorisation and instructions from our support team.

Return address:

Aarij Mart
78, Shanti Marg
Mandawali, Delhi – 110092
India

Sending a parcel to this address without approval does not create an obligation on Aarij Mart to accept the parcel, issue a refund, or provide a replacement.

Customers should use a trackable courier service and retain the receipt and tracking information.

18. Warranty Claims

Any warranty is limited to the period, scope, exclusions, and remedy stated on the product page, warranty card, invoice, manufacturer documentation, or written confirmation.

A warranty may be provided by:

Aarij Mart.
The product manufacturer.
The brand owner.
A managed vendor.
A dropshipping supplier.
An authorised service provider.

Aarij Mart may facilitate communication with a manufacturer, supplier, or vendor but does not automatically provide an independent warranty where the product page states that warranty service is provided by another party.

Customers may be required to contact the manufacturer or authorised service centre directly.

For an approved off-site warranty claim, the customer must normally send the product at their own cost. Inspection, pickup, courier, handling, removal, installation, packaging, and transportation charges are not included unless expressly stated.

A warranty generally does not cover accidental damage, misuse, normal wear, unauthorised repair, improper installation, liquid damage, fire, electrical fluctuation, commercial misuse, negligence, alterations, cosmetic damage, or failure to follow product instructions.

19. Refunds

An approved refund will be processed after receipt and inspection of the returned product, unless another resolution is required under applicable law.

Refunds are generally issued to the original payment method.

Cash on Delivery refunds may be processed through bank transfer, UPI, store credit, or another mutually agreed method after the customer provides accurate payment details.

Banks and payment providers may require additional processing time after we initiate the refund.

Applicable deductions may include customer-responsible shipping, handling, damage, missing components, or other disclosed charges, where permitted.

20. Cancellations

A cancellation request may be accepted before dispatch.

Once an order has been packed, transferred to a supplier, or dispatched, cancellation may no longer be possible.

Dropshipping orders may enter supplier processing shortly after placement. Therefore, cancellation is not guaranteed even where tracking has not yet been generated.

Refusing delivery is not the same as an approved cancellation. Applicable forward shipping, return-to-origin, handling, or Cash on Delivery charges may be deducted where legally permitted and previously disclosed.

21. Non-Returnable Products

Products may be non-returnable where stated on the product page or where the nature of the product makes return inappropriate, including:

Personalised or custom-made products.
Products made according to customer specifications.
Opened hygiene or personal-care products.
Perishable products.
Consumable products.
Hazardous or flammable products.
Gift cards.
Clearance or final-sale products.
Products damaged after delivery.
Products missing original packaging or components.
Products with removed seals where return is restricted for hygiene or safety reasons.

This restriction does not apply where a non-excludable legal remedy is available.

22. Fraudulent Claims and Misuse

We may reject a claim and take appropriate action where there is evidence of:

Product swapping.
Returning a different or counterfeit item.
False damage claims.
Edited or misleading photographs or videos.
Missing accessories caused by the customer.
Intentional product damage.
Repeated abusive returns.
Chargeback misuse.
False delivery denial.
Threats, harassment, or impersonation.

We may share necessary information with payment providers, logistics partners, suppliers, law-enforcement authorities, or dispute-resolution bodies where permitted by law.

23. Third-Party Suppliers and Services

Certain products and services may be provided through third parties, including dropshipping suppliers, vendors, manufacturers, couriers, payment gateways, hosting providers, and service centres.

Third parties may have separate terms and policies.

Aarij Mart remains responsible for its obligations under applicable law but is not responsible for independent actions outside its reasonable control, such as courier network disruptions, bank delays, supplier production delays, or manufacturer service-centre scheduling.

24. Third-Party Links

The website may contain links to external websites.

We do not control and are not responsible for third-party websites, content, privacy practices, products, or services.

Customers should review the applicable third-party terms before using an external service.

25. Reviews, Feedback, and Submissions

If you submit a review, photograph, suggestion, comment, testimonial, or other content, you confirm that:

You have the right to submit it.
It is accurate and not misleading.
It does not violate another person’s rights.
It does not contain unlawful, abusive, defamatory, or malicious content.

You grant Aarij Mart a non-exclusive right to use, reproduce, display, and adapt submitted content for operating, improving, and promoting our business, subject to applicable privacy law.

We may remove content that violates these Terms.

26. Intellectual Property

The website, brand names, logos, product photographs, descriptions, graphics, designs, software, and other content owned by Aarij Mart are protected by applicable intellectual-property laws.

You may not copy, reproduce, republish, sell, distribute, modify, or commercially use our protected content without prior written permission.

Third-party trademarks and content remain the property of their respective owners.

27. Prohibited Uses

You must not use the website:

For unlawful or fraudulent activity.
To violate intellectual-property rights.
To submit false customer or payment details.
To transmit malicious code.
To scrape or extract data without permission.
To interfere with website security.
To impersonate another person.
To abuse promotions or discount codes.
To place fake orders.
To harass our staff, vendors, suppliers, or delivery partners.
To misrepresent a return, delivery, payment, or warranty claim.

28. Service Availability

We do not guarantee that the website will always operate without interruption, delay, or error.

We may update, suspend, restrict, or discontinue parts of the website for maintenance, security, legal, technical, or commercial reasons.

We may correct typographical errors, inaccuracies, and omissions at any time.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Aarij Mart will not be liable for indirect, incidental, special, punitive, or consequential loss arising from the use of the website or products.

Our liability for a particular order will not ordinarily exceed the amount paid for the affected product, except where a different liability cannot legally be excluded or limited.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

30. Indemnification

You agree to indemnify Aarij Mart against reasonable losses, claims, expenses, or liabilities caused by your unlawful use of the website, breach of these Terms, fraudulent activity, infringement of third-party rights, or misuse of our services.

This clause applies only to the extent permitted by law.

31. Privacy

Personal information is handled according to our Privacy Policy and applicable law.

By using the website, you acknowledge that your information may be shared with relevant vendors, suppliers, payment gateways, courier partners, technology providers, and service providers for processing and fulfilling your order.

32. Communications

By providing your phone number or email address, you agree to receive transactional communications concerning your account, order, payment, delivery, return, refund, or support request.

Marketing messages will be handled according to applicable consent and communication rules.

33. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated effective date.

Changes will apply prospectively unless the law requires otherwise. Terms applicable at the time an order was placed will generally govern that order.

34. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

35. No Waiver

Failure by Aarij Mart to immediately enforce a provision does not mean that we permanently waive that provision or any other right.

36. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection rights and the jurisdiction of competent consumer commissions or other statutory authorities, disputes will be subject to the jurisdiction of courts in Delhi, India.

Nothing in this clause prevents a consumer from using a forum or remedy available under applicable consumer law.

37. Grievance and Customer Support

For questions, complaints, order concerns, returns, refunds, or warranty requests, contact:

Aarij Mart India Private Limited
78, Shanti Marg
Mandawali, Delhi – 110092
India

Email: support@aarijmart.com

Grievance Officer: Prince Sagar
Contact number: +91 - 8178866535
Support hours: 10.00am to 4.00pm (Mon - Sat)

Customers should include their order number, registered contact details, and a clear description of the issue.

38. Effective Date

These Terms of Service are effective from 30-07-2026 and remain applicable until replaced or updated.